Experience
A career spanning manufacturing, tech, and creative industries. Each role taught me something new about building systems that work.
Manufacturing Test Technician
Hyve Solutions manufactures high-availability server hardware for enterprise clients. The role required ensuring server systems met strict technical specifications through comprehensive testing, while also leveraging technical skills to automate diagnostic processes and improve quality assurance workflows.
- Maintained compliance with technical specifications across all tested systems
- Automated diagnostic processes reduced troubleshooting time
- Drove process improvements through cross-functional collaboration
Front End Developer
A fitness coach running an online coaching business was stuck on WordPress - slow load times, poor SEO, and a clunky content management experience. The site needed to showcase meal plans with complex dietary preferences (Keto, Vegetarian, Vegan, Gluten-Free), blog content, testimonials, and merchandise. The client needed to manage all content independently without developer support.
- 30% faster load time after migration from WordPress
- 25% increase in SEO rankings
- Client independently manages all content without developer support
Program Management Coordinator
Spartronics is an electronics manufacturing services (EMS) company serving aerospace, defense, and industrial markets. The role required coordinating between customer demand, production schedules, and shipment priorities to maintain on-time delivery performance while managing financial and commercial program activities.
- Maintained 95%+ on-time delivery performance
- Reduced launch disruptions through coordinated NPI execution
- Improved return turnaround time through streamlined RMA processes
Community Manager
Ellie Mae (now ICE Mortgage Technology) provides cloud-based mortgage origination software. The advocacy community needed growth and engagement improvements, along with streamlined processes for Regional User Groups.
- 33% community growth (3,000 to 4,000 members)
- Significantly increased user engagement through gamification
- Streamlined Regional User Group operations with standardized templates
Community Manager
Tintri was an enterprise storage company (acquired by DDN in 2018). The role focused on building customer advocacy programs that would drive reviews, testimonials, case studies, and referrals to support sales and marketing efforts.
- 50% year-over-year increase in user engagement
- #1 spot secured across Gartner Peer Insights, IT Central Station, and VMware's Solution Exchange
- 170+ reviews generated
Promotional Pricing Specialist
Safeway needed accurate promotional pricing implementation across retail locations to ensure compliance with advertised deals and maintain customer trust during sales events.
- Maintained 100% pricing accuracy during promotional periods
- Reduced customer pricing complaints through proactive verification
- Successfully supported multiple concurrent promotional campaigns
Lacoda Capital Holdings needed a private, full-stack operating system for asset management, advisory, education, and client relationships. The platform needed to match the capabilities of enterprise business dashboards—not startup software, but a professional firm OS with role-based access, client portals, assistant management, and optional crypto visibility.
- Professional firm OS established—not startup software, but enterprise-grade operations
- Complete role-based access control with Admin, Assistant, and Client permissions
- Assistant portal enables scaling without risk—assigned clients only, read-only portfolios
A pelvic floor physical therapy practice in Ohio was struggling with their Wix website—Core Web Vitals were failing (LCP over 6 seconds), the site was difficult for staff to update, and local SEO rankings were poor despite quality care. This was also an opportunity to mentor Sean Sipus, a fellow Juno College of Technology alumnus from Toronto who needed a refresher on React fundamentals. I led the rebuild while pair programming with Sean through every feature, mentoring him in TypeScript, Next.js, and Sanity CMS.
- Largest Contentful Paint improved from 6.2s to 1.8s (71% improvement)
- PageSpeed Insights score increased from 32 to 94
- Organic search traffic increased 45% within 3 months of launch
Kevin Lam, a B2B sales executive with 8+ years of experience, wanted to transition into tech sales and needed a professional online presence to stand out to recruiters. He had an existing WordPress site that was slow and difficult to update, plus an MIS background from San Jose State University. This became a dual opportunity: migrate his portfolio from WordPress to a modern stack while pair programming with him through every feature—giving him both a polished product and renewed technical confidence to discuss in interviews.
- Kevin received 3x more recruiter outreach within first month of launch
- Site ranks on first page of Google for 'Kevin Lam sales' and related searches
- Kevin regained confidence in technical discussions, able to speak credibly about web technologies in interviews
Interested in working together?
I'm always open to discussing new opportunities and interesting projects.